Is the customer always right? You've heard the saying "the customer is always right," and you absolutely know that it is NOT true. On some occasions, the customer is wrong. But the problem for those of us in business is that the customer knows...read more
School We spend considerable time in school. We rack up 13-14 years of it before we ever consider college. And while we are racking up all those years, we spend even more time deciding what to study when we get to college. Then we go to college...read more
No. Seriously. Every Word Matters. Do you do things continually so that your heart continuously beats? Are your principles the principal reason you are admired at work? Do you accept every effort except the easy way out? Words... Sometimes we have a hard...read more
Social media --the way to create relationships with customers and build your brand. Do you hear birds tweeting and light elevator music playing? ... Probably not. If you've taken the time to dive into the communication world of social media--and you...read more
Yeah, you know it. Mistakes Happen. but Should you really care that much? A typo here or a proofreading error there--who cares? What difference could it really make? We all make mistakes, and others know that. They aren't really making judgments about our...read more
You use them. I use them. They use them. Ya know what I mean? Like everyone uses them. What's the big deal anyway? Uh... I mean really? Fillers ... ...probably a part of your speech patterns. Have you thought about them? Have you considered how much other...read more
"Once upon a time" is not the only storytelling to use You've been immersed in stories and storytelling all your life, and you tell stories most of the time. Think about it for a minute. ... No. I mean it. Really think about your recent communications. Do...read more
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